Privacy Policy

At The Thoughtful Creative, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect
We may collect personal information from you, including but not limited to:
- Name, email address, and contact details
- Information related to your business or project
- Any correspondence you send to us
- Analytics and website usage data (e.g., IP address, browser type, etc.)

2. How We Collect Information
We collect personal information in several ways, including:
- Directly from you, when you contact us, request a service, or fill out forms on our website
- Automatically via our website through cookies and tracking technologies

3. Use of Personal Information
We may use your personal information to:
- Provide and improve our services
- Communicate with you about your project or inquiries
- Send marketing or promotional material (if consent has been provided)
- Analyse website usage to improve functionality and user experience
- Comply with legal obligations

4. Disclosure of Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties, except:
- To trusted service providers who assist us in operating our business, provided they agree to keep this information confidential
- If required by law or to comply with legal obligations

5. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Access to and Correction of Personal Information
You have the right to access and correct any personal information we hold about you. If you would like to access or update your information, please contact us at alison@thethoughtfulcreative.com

7. Cookies and Website Analytics
Our website uses cookies to enhance user experience and analyse traffic. Cookies are small text files stored on your device. You can choose to accept or decline cookies, but some parts of our website may not function properly without them.
We also use third-party analytics tools (such as Google Analytics) to track website usage data. These tools do not identify individual users but provide aggregated data about website traffic and usage patterns.

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date at the top. We encourage you to review this policy periodically.

10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

The Thoughtful Creative

Email: alison@thethoughtfulcreative.com | Phone: 0498 119 230